Frequently Asked Questions (FAQ)
1How do I book an appointment?
Booking is simple. Browse available tests through our online booking system, select the service you need, and choose a date and time that works for you. You can also complete payment online as part of the process.
2What types of tests do you offer?
We offer a wide range of testing services, including diagnostic testing, DNA testing, drugs and alcohol testing, health and wellness testing, and other specialized lab services. If you are not sure which test is right for you, our team can help guide you.
3How long does an appointment take?
Most appointments are quick and efficient, with the full visit typically taking about 15 minutes or less. We recommend arriving a few minutes early so your visit can go as smoothly as possible.
4How long will it take to get my results?
Turnaround times vary by test, but many results are available within 24 to 72 hours. Once ready, results are shared securely.
5Are my test results confidential?
Yes. We take privacy seriously and handle all test results and personal information with strict confidentiality.
6Can I walk in, or do I need an appointment?
Appointments are recommended because they help reduce wait times and make your visit faster and more predictable. Walk-ins may be accepted depending on availability.
7Do you accept insurance?
At this time, testing is generally offered on a direct-pay basis. If you have questions about payment before booking, please contact our team.
8What should I expect during my blood draw?
Our trained phlebotomists work to make the process quick, safe, and as comfortable as possible. You will be seated during the collection, and the procedure is usually completed in just a few minutes.
9Do I need to prepare before my test?
Some tests may require preparation, such as fasting or other instructions. If preparation is needed, those details should be reviewed before your appointment. If you are unsure, contact us before booking.
10How do I know which test is right for me?
If you already know the test you need, you can book directly online. If not, our team can help you understand the available options and point you to the most appropriate category or service.
11Do you offer same-day or urgent testing?
Availability depends on the type of test and scheduling. If you need urgent assistance, contact us directly and we will let you know what options are available.
12Do you offer mobile or on-site testing?
Some services may be available on a mobile or on-site basis, particularly for employer or group testing needs. Contact us to confirm availability.
13Do you offer employer testing?
Yes. We provide employer testing solutions that may include pre-employment, random, post-accident, and other workplace testing programs, depending on your needs.
14Where are you located?
Our location and contact details are listed on the Contact page. If you need help finding us or want to confirm hours before visiting, please reach out before your appointment.
Still have questions?
If you need help choosing a test, understanding preparation instructions, or setting up an appointment, our team is here to help.